Frequently Asked Questions
Q: Do you have a physical showroom in Hong Kong where I can see the furniture?
Q: Do you have a physical showroom in Hong Kong where I can see the furniture?
A: We have recently shifted our primary focus to collaborating with global interior design firms, so we no longer operate a retail showroom in Hong Kong. However, we still value our retail customers! While we do not have full furniture pieces on display, we can arrange for you to view material samples for our new collections.
Q: I want to see the clearance/discontinued items in person. How can I do that?
Q: I want to see the clearance/discontinued items in person. How can I do that?
A: Our clearance items are stored at our Hong Kong warehouse. If you see something you like on our [Clearance Page], you can book a viewing appointment directly with our warehouse team via WhatsApp. Please note that warehouse visits are strictly by appointment only.
Q: Do you only sell to interior designers now, or can individual customers still buy from you?
Q: Do you only sell to interior designers now, or can individual customers still buy from you?
A: While our primary partners are now interior design firms, individual customers are absolutely still welcome to purchase from us! You can order our new collections directly through EMOH Atelier or shop our discounted warehouse items at emohdesign.com.
Q: I am an interior designer. Do you offer trade programs or B2B collaborations?
Q: I am an interior designer. Do you offer trade programs or B2B collaborations?
A: Yes, we do! Working with design professionals is our main focus. Please reach out to us at info@emohfurniture.com or register your company details here, and our B2B team will be in touch with our trade catalogs and collaboration details.
Q: Will the final product look exactly like the pictures online?
Q: Will the final product look exactly like the pictures online?
A: Because our wooden products are crafted rather than molded, each piece is unique and may have a dimension deviation of +/- 2 cm. Wood grains and colors may also vary slightly from what you see on your screen. If you have concerns about the exact finish of a new collection item, please contact us to arrange a material sample viewing before placing your order.
